Returns & Exchanges
At Away, we want you to love your new wardrobe staples, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is completely stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and secure the prepaid shipping label provided via email to the outside of the box.
Ship It Back
Drop off your package at any authorized carrier location or schedule a free pickup to send your items back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing